Frequently Asked Questions
Most frequent questions and answers
WHY RARE EARTH SKINCARE?
Research: we carefully craft our recipes based on benefits to the skin and body; we never compromise the quality of our products or the impact on our planet to save a penny. Ingredients are selected for their benefits and fillers are omitted entirely.
Sourcing: all of our raw materials are as raw as possible, meaning that it’s simply borrowed from the planet, no chemistry, just mixtures of the highest quality, healthiest ingredients, that have been sustainably sourced. That mean we select our suppliers for quality, and impact on the planet. Always organic, wildcrafted, and sustainably source. Minerals like zinc oxide are can not be organic because they are not sourced from plants; but, we do our best to be sure that our suppliers are as local as possible and as environmentally conscientious as we are.
Consumer Safety: we are floored that corporate america gets away with selling consumers products that are overwhelmingly toxic to their bodies, destructive to the delicate ecological balance of our planted and dangerous to children and pets.
Environmentally Friendly: Zero waste, recyclable, reusable packaging, palm free, no fillers, Organic, naturally occuring, unrefined ingredients, we donate to the National Forest Foundation to plant a tree for every product sold, all our products are reef safe, rainforest friendly, and made with minimal environmental impact.
HOW IS SHIPPING HANDLED?
Orders are generally shipped within 24-48 hours during business days. Because our products are made to order, on rare occasion, if our supplies are on back-order, orders may be delayed up to 5 days. We offer free shipping to all contiguous 48 states in the United States for skincare orders over $30. Arrival time is usually 7-10 business days. Standard shipping rate for all other US orders is $5.
International shipping standard, flat rate is $20.
We offer expedited shipping for an additional $10 fee, and rush delivery for an additional $20. Rush and expedited delivery times depend on your location; but are generally 1-2 days and orders are processed same day if possible.
We currently have no restrictions on shipping; however, international orders may be subject to customs processing fees due upon arrival.
WHAT IS YOUR RETURN POLICY?
Please inspect all shipments immediately upon arrival. Contact Rare Earth Skincare at firstname.lastname@example.org within 5 days of receipt of damaged or defective shipments. Returns will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 7 days after receipt.
If you are not satisfied with your product please contact us within 5 days and ship your return within 7 days of receipt. We have a 20% discretionary restocking fee for all returns.
All coupon and promotional sales are final.
HOW IS RETURN SHIPPING HANDLED?
For returns, mail your product to: 17556 Butte Mtn. Cutoff , CA 95642
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
WILL YOU DO EXCHANGES ?
We replace items if they are defective or damaged.
If you need to exchange it for the same item, send a detailed request to email@example.com. We will review your request and send instructions to complete your exchange.
WHAT IS SPF?
Rating for the amount of time in a two hour period that the sun will not penetrate the skin, the percentage of blockage that the sunscreen is providing.
WHY DO YOU USE OILS IN THE SUN CREAM?
Raspberry Seed Oil and Argan Oil have natural sun protective properties, when combined, we found they perform as effectively as a 20-30 SPF sunscreen.
WHEN IS IT BEST TO USE THE SERUM?
You can use your Face Serum any time, day or night. We recommend use after applying a facial toner or cleansing the skin.
WHAT IS FACE SERUM?
A Face Serum is a concentrated moisturizer designed to absorb quickly and hydrate skin on a cellular level from the inside out.
HOW SHOULD I SEQUENCE MY SKINCARE ?
Makeup Remover > Mask and/or Cleanser > Toner > Serum
CAN THE SERUM BE USED ON THE BODY?
Yes, our Facial Serum is intended for external use only but safe for the entire body. Many of our clients will use it on their chest and neck to help reduce the appearance of wrinkles and improve skin elasticity.
WHAT ARE THE BENEFITS OF A BATH BOMB?
Bath Bombs are an excellent way to alleviate bodily aches and pains as well as reduce stress. The top three ingredients (Sodium Bicarbonate, Citric Acid, and Salt) are well known for pulling toxins from the body, relaxing sore muscles, and reducing joint and muscle pain. One of our favorite ways to enjoy them is in a foot bath (especially after a long day on our feet).
WHAT ARE THE BENEFITS OF A TONER?
Toner is easily the most overlooked and underused product in skincare. Aside from minimizing pores, reducing redness, and tightening skin it is the best way to reset the pH level of your skin after cleansing.
WHY ARE WE PALM FREE?
With the environment a top priority at Rare Earth we made a decision to be 100% Palm Free from day one. We decided to do this because of the devastating effects palm oil production has on the rainforest, it’s inhabitants, and our earth.
WHAT ARE REEF SAFE PRODUCTS?
Reef Safe Products are products that do not contain ingredients known to negatively affect our ocean reefs or the marine life residing there. Ingredients to avoid are Oxybenzone, Octinoxate, Octocrylene, PABA (Aminobenzoic Acid), Enzacamene, Octisalate, Homosalate, and Avobenzone including all Parabens, Pthalates, Triclosan, Microbeads (plastic).
CAN I WEAR SUN CREAM UNDER MY MAKEUP?
Yes! We have many customers and Rare Earth Employee’s that do everyday.
WHAT IS A DRY MASK?
The Dry Mask is a facial mask. We love masks! We hate preservatives. So we created a line of masks that are preservative free. We took our favorite mask ingredients dried them out, ground them up and mixed them together so all you have to do is add equal parts +/- of your favorite liquid/wet ingredients (water, oil, honey, mashed avocado, etc.) and dry mask and voila! One amazing preservative-free face mask!
HOW DO I MIX THE DRY MASKS?
We recommend 1:1 of liquid/wet ingredients and dry mask to start adding more dry mask to meet your desired consistency. 1 teaspoon should be enough for your entire face.
WHAT CAN I MIX WITH THE DRY MASKS?
Water is our go to (and the easiest to find), but you could also use oil, honey, mineral water, rose water, toner, mashed fruit (like avocado or mango), or yogurt.
DO YOU USE PLASTIC SHIPPING MATERIALS?
The only plastic used is the tape that covers the shipping label and we’ve been trying alternatives to eliminate that. We want to be as plastic free as possible, so we ship in cardboard using shredded paper as filler and paper tape to secure the package itself. These questions remind us that our customers care just as much as we do. <3 Thank you!
ARE YOUR PRODUCTS CRUELTY FREE?
CAN I USE THE SUN CREAM IN MY HAIR?
Yes, it will protect your hair from the sun and make it soft and shiney as well.